Effective leaders know that listening to their people can often lay the groundwork for success. As Papa John’s new CEO, Steve Richie has spent a great deal of time traveling around the country and meeting employees and franchises. He believes that people are always the most important element of any company’s success formula. Meeting people enables the new CEO to understand what people feel and need to enhance their performance. He calls these visits his “listening tour.”
His tour has taken him to Atlanta, Dallas, Detroit, Chicago, and Los Angeles. The people who run Papa John’s restaurants are the force that enables the company to exist. Many franchise owners treat their teams as family members. The new CEO’s main goal is to bring back any trust the company may have lost. As such, many of the conversations Steve Ritchie Papa John’s engages in are difficult. However, everyone has a lot of shared optimism for the company’s fresh new start and approach.
Steve Ritchie notes that everyone is totally committed to moving the company forward. Everyone realizes the company is larger than any one person. From those who manage stores and drive deliveries to those who make pizzas, Papa John’s is all about team work. Each person working for the company represents the community in which they live.
As per bloomberg, the new CEO knows that if everyone stays committed the company will only grow.
Moving forward means acknowledging mistakes that may have occurred in the past. This is why Steve Richie places such emphasis on listening to what people have to say. Sometimes feedback can be difficult to hear, but it is necessary to build a company that everyone can trust. Change is often a challenge. It takes committed people at every level of a company to make change happen. It looks like Steve Richie arrived at just the right time. It looks like Papa John’s (@PapaJohns) has a bright future ahead.